Archive for June, 2007

call centre 101- continuation

Sunday, June 10th, 2007

there…i had the urge to write again, thank Heavens…

today i wanted to discuss about the things that i noticed with call centre people. yes, i am working as one of them right now and yet i remain to be the observer, taking the best efforts to capture details of moments while they last.

DISCLAIMER: the ff: things are merely my observations. i am not stereotyping but only stating habits/things i saw which may or may not be applicable to me personally. hahaha.

1. jackets — sometimes, it could get darn freezing cold in the office, you just needed to bring ‘em with you. and when you’re going home it could look funny because it’s totally hot outside! wag ka! iba-iba kulay, design, haba, laki ng mga jackets, pde mo makita! katuwa nga eh! =)

2. water bottles — talking for like 7.5 hrs could really get you dehydrated, specifically your oral mucosa. very essential to me, personally. problema nga lang, dahil malamig ang environment, madalas ako bisita ng "the john"… ;)

3. coffee mugs — "ilabas and starbucks sealed mugs!" this is i guess most in need by agents who work at night. not anymore for me. one could get soo hooked to coffee, the color of your blood must be already in the shade of capuccino! can’t forget when i was with Daksh. bumabaha coffe sa vendo machine! halos di ko na kilala tubig nung mga araw na yun! good thing i recovered my sense of health consciousness kuno, now i’m back to the ever-reliable universal solvent. =)

4. a big population of CSRs are smokers. pampaalis daw stress, pagkabagot at antok sabi ng mga kaibigan ko. stop right there. i hope i made it clear i’m not into smoking…;) 15 minute break, kahet 40th flr pa yan, bibilisan mga hakbang makahithit lang ng yosi. one thing i’ve noticed? yosi people are cool with irrate customers. taka nga ako eh. kasi di ba dapat naaapektuhan nya yung feel good hormone mo, in the sense na bumababa? but i’m honestly seeing the total opposite. hmmm…=)

5. here’s something that i can totally relate to—PAGKAIN! i dunno what’s with this career. nakakagutom! we love to eat! we enjoy it and we don’t care about diet! say no more to Nemo’s: "no eating here tonite! no eating here tonite! we’re on a diet! we’re on a diet!" hahaha!

wait lang… i think i wanted to write something of a different topic ulet! gotta save this and start anew! =)