epikia

i’ve been working as a call center agent for almost a year now…and there are just a lot of stories that i wish to share to everyone. funny stories, sad moments, call booboo’s, stressful times–but i would not die from that! God forbid! ;), stuff that i got to learn eventually, moments of magic with this career, and of course the friends that made my call center life a momentous one.

i am honestly having a hard time as of writing as to which one i want to comprehensively discuss first. it has always been my problem with writing you know. i’ve got lots of things in mind that everything would just mix up and then i would end up writing nothing! grrr…

so, fine. i’ll decide. pls give me a moment here…

hmmm…

still thinking…i apologize.

heck, blame it to my indecisive nature of being a woman… hehehe.

there! i wish to tell you something about how a call center life grew on me…

before my graduation, something came up that made me change my mind not to pursue my nursing career just yet.as it is a known fact that the offshoring business is a hit here in philippines (rationale: we are good english communicators, filipinoes are hard-working, patient, and we offer a competitive labor fee–that means less expensive for the companies wishing to partner with us), that was my first target for work and earning my own monies. so there, i applied for a CSR (customer service representative) post. right after graduation, i went directly here in manila for that.

i wish to discuss the steps that i went through job to give an overview for those who might want to get in as well. but since i am now with my 3rd call center company (beat that, in a matter of one year! hahaha), i’ve learned that there isn’t actually any generic process. basically i went through with interviews, computer-based exams with words that i honestly have no knowledge that they even exist (thanks to the ever reliable intuitive guessing. hahaha), series of call simulation, interviews again, a big deal of waiting at the lounge that sometimes could mean not taking a proper meal for lunch (like in my case, i had biscuits. sad for a heafty eater like me ayt?). of course i need to mention the heart-breaking nervousness that go with the process…plus that pessimistic mind-setting that you did not perform well with the toll gates for passing. grrr…

after which, the best part of it all is when you were able to go through everything in a day (one-day processing they call it) and you are given the "offer" (contract that stipulates the terms and conditions of employment, benefits, monthly salary, etc)! that would certainly give you all the relief that you can get after cranky stuff mentioned above. you can now bring home the bacon per se. way to go!

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ops, sowi. it hit me again! grr…my mind’s all in a haywire now. will continue again next time…